PAYMENT

Orders placed in New Zealand are processed in NZD and orders placed in Australia are processed in AUD. 

We accept payment by either Shopify payments or internet banking.  All credit card transactions are processed by Shopify payments, our secure online provider.  

We do not see or store any of your credit or debit card information.

Our internet banking details are:

NEW ZEALAND

Account name - Bianca Lorenne Limited

Account number - 03 1566 0069503 00

Please use your name and order number as a reference.

AUSTRALIA: 

Account name - Bianca Lorenne Limited

BSB: 032003

Account Number: 326758

Please use your name and/or invoice number as a reference.

We will take all reasonable care, in so far as we are able to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

The prices listed on the website do not include duties or customs charges which may apply if you order is sent outside of New Zealand (country specific).  Any additional charges applicable in the destination country will be charged to the recipient.

DELIVERY INFORMATION

All orders are lovingly dispatched from our headquarters in New Plymouth, New Zealand. We pride ourselves on sending you only the best so each item is carefully opened and inspected to ensure it meets our high quality standards before departing on its journey into your home. 

We will agree for the delivery of the products to the address given when you placed your order. We will make every effort to deliver products during the timescale set out in our website, unless we notify you of any exceptional delay (which means we are not able to dispatch your order within 14 days). We cannot be held responsible for late delivery due to circumstances beyond our control, such as extreme weather conditions, strikes or shortages.

Please note that Bianca Lorenne products are dispatched from New Zealand and should they be required to be returned, your goods will need to be sent back to Bianca Lorenne in New Zealand.  Please refer to our returns policy section.

It is your responsibility to provide an accurate delivery address and contact details.  A current contact number, as well as any additional information e.g. ideal delivery times or safe leaving locations should be provided in order to avoid multiple delivery attempts.  Multiple delivery attempts or parcel re-direction will incur an additional fee which will be billed to you the customer.

DELIVERY WITHIN NEW ZEALAND

Standard delivery is $10.00 for delivery to most New Zealand addresses.

Additional delivery charges may apply to rural, remote, outer-island or other locations where our courier or freight provider applies a surcharge. This includes, but is not limited to, Great Barrier Island, Chatham Islands, Stewart Island and other remote island destinations. These will be calculated after the order is placed and we will contact you prior to dispatch to advise of these costs. 

Bulky/oversized items will incur an additional freight charge calculated after checkout. We will contact you prior to dispatch to advise and confirm these costs with you.

We aim to dispatch your order within 2 working days.

For all items except for bulky/oversized - Estimated delivery time is 1 – 3 working days from dispatch. Rural deliveries for areas outside of major cities will take longer. 

Estimated delivery time for bulky/oversize items to the North Island is 1 - 2 weeks from dispatch and 2 - 3 weeks from dispatch for the South Island. Mainfreight will be in touch closer to the time of delivery to arrange a drop off time with you. 

We send our standard New Zealand packages through Aramex and bulky/oversize through Mainfreight. You will receive an email with a tracking number confirming the dispatch of your order. You can track the progress of your order by following the tracking link in your email or by visiting the Aramex/Mainfreight website.

Bianca Lorenne accept no liability for the timing of delivery, loss or damage to your parcel whilst in the hands of the courier. Goods are insured up to the value of $2000.  If an item is out of stock then we will contact you to see what you wish to do.

Signature on delivery: All standard deliveries are sent without a signature by default. At checkout, you have the option to add signature required delivery for an additional $2.00. If you choose this option, a signature will be required when your parcel is delivered.

If you do not select the signature required option, you authorise the courier to deliver the parcel without obtaining a signature. The courier may leave the parcel at the delivery address, including in a safe place where available. Bianca Lorenne accepts no responsibility for loss, theft or damage occurring after the courier has recorded the parcel as delivered where signature required delivery has not been selected.

It is therefore your responsibility to ensure that the delivery address is secure and that you select the signature required option at checkout if you do not wish your parcel to be left without a signature.

If a parcel cannot be safely delivered, the courier may leave a card or contact you to arrange an alternative delivery.

DELIVERY TO AUSTRALIA: 

Standard delivery costs are $20.00 per order.

We aim to dispatch your order within 2 working days.

Estimated delivery time is 3 - 10 working days from dispatch. Deliveries for areas outside of major cities or where your item is dutiable or held in customs may take longer. Bianca Lorenne have no control over the timing of your delivery and accept no liability for the timing of delivery, loss or damage to your parcel whilst in the hands of the courier. Goods are insured up to the value of $2000. If an item is out of stock then we will contact you to see what you wish to do.

We send all our packages through New Zealand Post. You will receive an email with a tracking number confirming the dispatch of your order.  You can track the progress of your order by following the tracking link in your email or by visiting www.nzpost.co.nz/tools/tracking.  

The prices listed on the website do not include duties or customs charges which may apply.  Any additional charges applicable in the destination country will be charged to the recipient.

DELIVERY INTERNATIONALLY

For deliveries outside of New Zealand please contact us for freight costs and delivery time frames. Unfortunately we do not send our products to the United Kingdom.

We send all our packages through New Zealand Post. You will receive an email with a tracking number confirming the dispatch of your order.  You can track the progress of your order by following the tracking link in your email or by visiting www.nzpost.co.nz/tools/tracking.  

The prices listed on the website do not include duties or customs charges which may apply (country specific).  Any additional charges applicable in the destination country will be charged to the recipient.